FREQUENTLY ASKED QUESTIONS
What are your office hours?
Our regular office hours are Monday through Friday from 9 AM to 4 PM. We have additional hours every Wednesday from 4 PM to 6 PM.
I don’t live close to Orleans. Is there another location where I can meet with a case manager?
Yes. We have satellite locations for case management in three different towns. You can meet with a case manager at the following locations at the following times:
Every Tuesday and Thursday at the Cape Cod Family Pantry from 10 AM to 1 PM
Every Tuesday and Thursday at the Harwich Community Center/Council on Aging from 1:30 PM to 4 PM
Every Wednesday at the Eastham Public Library from 10 AM to 1 PM
Every Thursday at the Provincetown United Methodist Church from 9:30 AM to 1:30 PM, and at the Stable Path Community Room from 2 PM to 4 PM.
Do I need to make an appointment to meet with a case manager?
While it is not strictly necessary to make an appointment, we highly recommend that you do. HPC does accept walk-in clients, but there are no strict time limits on case management sessions, and as such we cannot promise that you will be able to see a case manager in a timely fashion without an appointment. Please call us at 508-255-9667 to make an appointment with a case manager.
What area of Cape Cod do you serve?
We serve the eight towns of the Lower Cape: Brewster, Harwich, Chatham, Orleans, Eastham, Wellfleet, Truro, and Provincetown.
Why do you only serve Lower Cape Cod?
The economy, culture, and infrastructure of Lower and Outer Cape Cod are distinct in many ways from the rest of the Cape. The eight Lower Cape towns’ economies are more dependent on tourism, and overall there are fewer resources here to help people in times of financial difficulty. HPC has a thorough understanding of the complexities specific to this community, and fills an important niche for Lower Cape residents in need.
Do you only help people who are homeless?
No. In fact, while HPC regularly helps clients who are actively homeless, most of our clients are not homeless. Our focus is on preventing homelessness. We serve anyone who lives on Lower Cape Cod who needs assistance with budgeting, housing, transportation, or other related needs. There are no income eligibility requirements to meet with our case managers.
How can a case manager help me?
We have been serving our neighbors for more than 26 years on Cape Cod, so our case managers know the specific resources to get you the help you need. Our case managers will meet with you to determine your immediate and long-term needs. We can then help with everything from applying to assistance applications, connecting you with services and resources, budgeting, and collaborating with our community partners.
What languages do your case managers speak?
All our case managers speak English, and one of our case managers is a native Spanish speaker.
Do you charge anything for your services?
No. All our services are free of charge thanks to contributions from generous donors and grants.
Do you provide food, clothing, or other direct assistance?
We do not provide food or clothing, but we regularly connect our clients to community agencies which do provide those resources.
HPC provides direct assistance where appropriate. In many cases, HPC case managers will find creative solutions to client issues, rather than use funds inefficiently. For example, rather than provide direct assistance to a client who is having difficulty paying their electric bill, a case manager may help that client sign up for a program which reduces required electrical payments, saving them more money in the long term than if they received a one-time payment from the agency.