We believe that everyone deserves a safe and healthy home. The primary goal of HPC’s Resident Services program is to make sure that residents maintain their housing once they move in. This means we do everything we can to help residents understand their leases, secure resources to pay rent, meet other basic needs, and otherwise succeed in healthy, stable housing.
At move-in, new residents will be given written information about Resident Services. Moving is a chaotic time, so a HPC case manager will follow-up and contact new residents within the first month to welcome them to their new home and explain HPC services.
HPC case managers are knowledgeable about a vast network of community partners and resources. The assigned case manager will work on-site and be available to meet one-on-one with residents to connect them with resources that meet their specific needs. Residents can also call with specific requests for assistance.
Case managers are skilled at navigating bureaucratic systems on behalf of residents. They can help complete applications for employment, education, and benefits and then follow through to make sure residents receive their benefits. HPC staff also helps residents advocate for themselves with employers, schools, and public agencies.
HPC staff can also partner with other community organizations to offer workshops to residents. These include both detailed presentations about specific community resources and workshops on topics such as budgeting, rebuilding credit, and resume writing.